ssbet's Privacy Policy

ssbet is a trusted online gaming platform in Bangladesh. Keeping the personal information you provide while using our website secure is our highest priority. This privacy policy has been prepared to fully inform you about ssbet's data processing practices.

Please read this policy carefully. By using ssbet's services, you agree to the terms of this privacy policy. If you do not agree with any part of it, please stop using our services and contact our support team.

ssbet collects various types of information from different sources. The details are provided below:

1.1 Information You Provide Directly

When you create an account on our platform or use our services, we may collect the following information from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity card or national ID information (where applicable)
• Information about your preferred payment method (e.g., bKash, Nagad, Rocket, Upay account numbers)
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically through technical means:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Time spent on the website and pages visited
• Information obtained through cookies and similar tracking technologies

1.3 Transaction Information

For deposits and withdrawals on our platform, we collect the financial information necessary to process and verify transactions. This includes payment method reference numbers and transaction history.

ssbet uses your information only for specific and legitimate purposes. Here is how we use your information:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: For age verification and fraud prevention — ssbet is for users aged 21 and above only.
• Payment Processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To resolve your issues and answer your questions.
• Service Improvement: To improve platform performance and user experience.
• Security & Protection: To prevent unauthorized access, fraud, and misuse.
• Legal Obligations: To comply with applicable laws and regulations.
• Communications: To send important service-related updates and notifications.

ssbet may share your personal information with third parties in limited circumstances and under strict conditions. These circumstances are:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners are given only the information necessary to carry out their responsibilities and may not use it for any other purpose.

3.2 Legal Requirements

In the case of a court order, government directive, or other legal obligation, ssbet may share the required information with the relevant authorities.

3.3 Business Changes

In the event of a merger, acquisition, or other business change, user information may be transferred to the new entity. You will be notified in advance in such cases.

3.4 Your Consent

Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.

ssbet follows industry-standard security technologies and practices to ensure the safety of your information.

4.1 Technical Security

• SSL Encryption: All data transmitted on our website is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is kept secure using strong encryption algorithms.
• Firewall & Intrusion Detection: Advanced firewalls and security monitoring systems are used to prevent unauthorized access.
• Two-Factor Authentication: An additional security layer is provided for account access.

4.2 Organizational Security

• Staff access to information is restricted on a need-to-know basis.
• Regular security audits and assessments are conducted.
• All staff are trained on data privacy.
• A rapid response plan is in place for security breaches.

ssbet uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Without these, the website will not work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect information to understand how the website is used, which helps us improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.

ssbet retains your information only for as long as it is necessary or legally required. The following factors are considered when determining the retention period:

• Information required while the account is active is retained for that duration.
• Even after an account is closed, some information may be kept for a defined period for legal and regulatory reasons.
• Transaction information is retained for the period required under financial regulations.
• Security logs and audit trails are kept for as long as necessary.

Once the defined retention period has passed, your information is securely deleted or anonymised.

ssbet respects your rights regarding your information. You have the following rights:

7.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to request that it be corrected or updated.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal or regulatory obligations exist, it may be necessary to retain some information.

7.4 Right to Object to Processing

You have the right to object to receiving marketing messages or to certain types of data processing.

7.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

ssbet is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.

If it comes to our attention that a minor has used our platform or provided information, we will immediately delete that information and close the relevant account. If you believe a minor is using our platform, please let us know.

For the purposes of operating our services, your information may be stored or processed on servers outside Bangladesh. In such cases, ssbet ensures that:

• Adequate data protection laws are in place in the countries to which information is transferred.
• Contractual data protection terms with third parties remain in force.
• Your information is always protected in accordance with the standards of this privacy policy.

ssbet may change or update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page.
• For significant changes, you will be notified by email or through a notice on the website.
• Continuing to use the service after a change has been made will be considered as acceptance of the updated policy.

We therefore recommend visiting this page regularly to stay informed of any updates.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. ssbet's data protection team is always ready to help you.

Once your privacy-related request reaches us, we will respond by following the appropriate process. ssbet is always committed to protecting your information and privacy.